We can help you with that! Simply click here to follow simple and easy steps to order.
We are currently accepting payment via online banking, debit and credit card for both domestic and international orders.
All orders are processed within 1-3 business days (excluding weekends and public holidays) before they are shipped out. Once order is shipped, a confirmation email with your parcel tracking code will be sent to the email address used to sign up.
You can expect your order to arrive within the times stated below. Please note that these are estimates, not guarantees. We offer standard shipping via Ninja Van, estimated to arrive within:
- 1-3 business days (West Malaysia)
- 3-7 business days (East Malaysia)
Shipping could take a bit longer if there is a new launch, ongoing promotion and/or festive season. Patience is a form of wisdom!
Let us help you with that! Please email our Customer Service team at firstname.lastname@example.org with your order number and the updated address. Please note that we are only able to make changes to your order if it has not yet entered the packing process. If your order has been processed, we are no longer able to make any form of changes.
Unfortunately, we are also unable to change your shipping address from a domestic Malaysia address to an international address, or vice versa. Please note that changes to your order may be limited during periods of high order volume, including launches, promotions and festive seasons.
No, unfortunately orders cannot be modified once they have been placed. We are so sorry for any inconvenience!
Due to the recent events of Covid-19, we are only able to ship internationally to Singapore at the moment. International delivery will take approximately 5-10 business days. International orders are shipped via Ninja Van.
Should there be any custom duties and taxes or any additional charges incurred, the costs must be fulfilled by the receiver. We’re trying our best to expand our coverage. Stay tuned for updates!
Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. We love our #Twinkles, so best believe that your complete satisfaction is our top priority! We will gladly assist you with any issues regarding your order.
Please contact our Twinkle Support Team by sending an email to email@example.com within 15 days of delivery. You may be required to provide photos of the products received in order for our team to best assist you.